1. Introduction
NIRELLO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video enhancement platform at nirello.com.
By using NIRELLO, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and password when you register.
- Payment Information: Billing details processed securely via Razorpay. We do not store card numbers.
- Video Files: Videos you upload for enhancement. These are processed and automatically deleted within 24 hours of download.
- Usage Data: Pages visited, features used, processing history, and device information.
- Communications: Messages you send to our support team.
3. How We Use Your Information
- To provide and improve our video enhancement services
- To process payments and manage your subscription
- To send transactional emails (processing complete, billing receipts)
- To respond to support requests
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Video File Privacy
Your video files are treated with the highest level of confidentiality:
- Files are encrypted in transit (TLS 1.3) and at rest (AES-256)
- Videos are processed in isolated, secure environments
- Files are automatically deleted within 24 hours of download, or 7 days if not downloaded
- We never use your video content to train AI models
- No human employee views your video content
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Cloud infrastructure, payment processors, and email providers who assist in operating our platform.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger or acquisition, with appropriate notice.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Export your data in a portable format
- Opt out of marketing communications at any time
To exercise these rights, contact us at privacy@nirello.com.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect functionality.
8. Contact Us
For privacy-related questions, contact our Data Protection Officer at privacy@nirello.com or write to: NIRELLO Privacy Team, Mumbai, Maharashtra, India.